RETURN POLICY
Product Orders:
We hope you are completely satisfied with your order. However, if for any reason you are not, we are happy to offer a refund, exchange, or replacement.
Returned items must be in their original packaging, unopened, unused, and undamaged (including unopened cellophane wrapping). Return shipping costs are the responsibility of the customer. To obtain return authorization and approval, please email nicheperfumescanarias@gmail.com within 14 days of receiving your order.
Cancellation:
The customer can cancel their order and receive a full refund as long as the product has not yet been shipped. Otherwise, if the order has been shipped, the customer must return the product, and the return shipping cost will be deducted from the refund.
Sample Orders
We are sorry, but all sample sales are final and we cannot accept sample returns.
Damaged or defective products
All international returns are at the customer’s expense. The buyer must send a copy of the shipping company’s receipt. Once the product is received, the shipping costs will be refunded to the customer.
Upon accepting the delivery, the Buyer must check that the package is intact, undamaged, and shows no signs of tampering. If you receive a product that has been damaged during delivery or appears defective, please report it within 2 (two) days of delivery by contacting our customer service email address: nicheperfumescanarias@gmail.com .
A complaint will be filed for damages, theft, or other malpractice in order to determine the courier’s responsibilities and verify the presence and extent of the damages suffered during delivery.
Such damages must also be documented by means of a digital image attached to the email sent to the aforementioned customer service address.
The returned item will be carefully examined to determine, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered. Please do not destroy or discard any product, even if you suspect it is defective, before speaking with our Customer Service team. Doing so may jeopardize any refund or replacement to which you may be entitled.
Returns
are not accepted if the product is not returned intact (both in its packaging and contents), i.e., if the supplier certifies:
– The absence of external or internal packaging;
– The absence of any integral parts of the merchandise;
– The absence of the label affixed to the product;
– Any damage caused to the product. Most products can be returned for a refund up to 14 days after receipt of the item.
Shipping costs are the responsibility of the customer. To receive a full refund, the item must be unused, unopened, and in its original, undamaged packaging (including the unopened cellophane wrapping, if applicable).
Step 1: Contact nicheperfumescanarias@gmail.com to let us know you want to return your order.
Step 2: Pack your order in the same condition in which you received it. We will send a courier to your address to collect the order. Important: The collection option is only valid in mainland Spain. You will be responsible for the direct cost of returning the merchandise.
Step 3: Once the merchandise has been received in our warehouses, and after verifying its condition, the refund will be processed in accordance with the terms established in Royal Decree-Law 1/2007, according to the payment method used by the customer, except in the case of cash payments, which will be refunded via bank transfer.
Orders from outside the European Union:
The right of withdrawal does not apply to consumers who, at the time of entering into the contract, do not belong to any Member State of the European Union and whose sole residence and delivery address are located outside the European Union.
The buyer will not have the right of withdrawal in the following cases: – the supply of custom-made and personalized goods; – the supply of goods which, by their nature, cannot be returned without risk of accelerated deterioration or perishability. The right of withdrawal does not apply to natural or legal persons acting for commercial purposes or for purposes directly or indirectly related to their business activities. To exercise the right of withdrawal, the Buyer must inform the Supplier within 14 days of receiving the order. This notification must be sent by email to nicheperfumescanarias@gmail.com.